Efficiency Overhaul: Optimisation of Healthcare Operations
The healthcare provider faced significant inefficiencies in their operational processes, resulting in elevated costs and delays in patient care. Poor inter-departmental communication led to frequent misunderstandings and errors, adversely affecting patient satisfaction.
Problem / Challenge
Client: Healthcare Provider
Solution
Think Peregrine implemented the SCRUM framework, an agile project management methodology known for its iterative approach and emphasis on teamwork. By introducing short, focused work periods called sprints, which last between 1-4 weeks, the healthcare provider's teams were able to more effectively prioritise tasks, regularly review progress, and make necessary adjustments promptly.
Why SCRUM and Sprints:
SCRUM and sprints proved effective in breaking down such complex operational tasks into manageable segments, allowing for continuous assessment and improvement. This iterative process facilitated better communication and coordination among departments, ensuring that everyone stayed aligned with the overall objectives.
Implementation
Initial Assessment
A detailed analysis was conducted of the existing operational processes to identify inefficiencies and the presence of bottlenecks.
SCRUM Training
Comprehensive training on SCRUM frameworks / methodology was provided for all relevant teams, focusing on the benefits of sprints and regular reviews.
Pilot Program
A pilot program was launched to implement SCRUM in a specific department, whilst closely monitoring its impact on efficiency and communication.
Full-Scale Implementation
SCRUM was then rolled out across all departments, ensuring teams were supported with ongoing training and resources.
Regular Reviews
Established a routine of regular progress reviews and feedback sessions to continuously optimise processes and address any emerging issues.
Outcomes Attained:
Reduced Service Delivery Time
The operational cycle was reduced by 20%, allowing the healthcare provider to deliver and focus on patient care more efficiently and respond to their needs promptly.
Cost Savings
Improved process efficiency led to a 15% reduction in operational costs.
Improved Coordination
Enhanced communication and coordination between departments resulted in fewer errors and smoother patient care processes.
